Totango

Totango is the leader in customer success and user engagement for cloud apps. The company helps SaaS vendors and online subscription services take a data-driven approach to reducing churn and driving customer success, product adoption, and trial conversion.

Role

Product Designer

Work

  • Joined Totango as the first in-house product designer and accomplished a complete redesign of the new generation customer success solution
  • Winner of the 2015 SIIA CODiE Award for Customer Relationship Management Solution and 2015 SIIA CODiE finalist for Customer Success Management Solution (after redesign)
  • Worked closely with a distributed team in Tel Aviv and San Mateo with aggressive timelines to roll out major features for market fit

Accolades

Highlight: The New Generation Customer Success Solution

There are unique periods in time for a designer - joining as the first in-house product designer and having the opportunity and challenge of a major application redesign with a new feature introduction in a few month period is one of them.

Views of the Product: Before

Views of the Product: After

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